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GENERAL

Q: How is Human Dynamic different from other EAP providers?

Human Dynamic is the only provider in Asia and Central and Eastern Europe able to provide high quality and culturally-congruent services at all major locations in these regions through our direct offices. In addition, we have a team of highly-trained professionals (such as psychologists, people management consultants, coaches, and HR professionals), whose skills and experiences are relevant to the corporate world and the people business.

Human Dynamic’s integrated offering of people management solutions and continuous service innovation highlight our commitment to our customers. We have a proven track record of 20 years of experience with highly reputable clients across all major industries.

INTEGRATED PEOPLE MANAGEMENT SOLUTION

Q: What is an Employee Assistance Program (EAP)? Is it associated with people having mental problems?

Although EAP may be traditionally and commonly associated with mental health, Human Dynamic’s Work Life Coaching (WLC) Program is not only for those who are seeking help for work and life challenges. Our program also caters to those who would benefit from personal coaching for performance breakthrough. Depending on the situation, our consultants are well-trained in addressing a wide range of work life concerns that may potentially impact work performance and productivity. Issues covered include:

Work-Related Personal-Related
  • Business Restructuring
  • Career Development
  • Critical Incident Management
  • Employee Welfare
  • Job Loss/Outplacement
  • People Management
  • Relocation Adjustment
  • Retirement
  • Retrenchment
  • Sexual Harassment
  • Termination
  • Work Conflict
  • Work Performance
  • Work Relationship
  • Work Stress
  • Addiction
  • Children’s Behavior
  • Critical Incident Management
  • Dating & Courtship
  • Domestic Violence
  • Family Issues
  • Financial Issues
  • Gambling Problems
  • Grief and Loss
  • Interpersonal Relationship Issues
  • Legal Consultation
  • Marital Issues
  • Mental/ Emotional Health

Q: What do you provide as part of your Integrated People Management Solution?

Our Integrated People Management Solution, or IPMS, is a comprehensive suite of services for organizations looking to manage their human capital at every level. Each of the services is customized to meet the unique needs of your company. Choose from:

  • People Management Consulting (PMC)
  • Business Leadership Coaching (BLC)
  • Work Life Coaching (WLC)
  • Learning & Development (L&D)
  • Wellness Consulting Services (WCS)
  • Outplacement Consulting Service (OCS)
  • Critical Incident Management (CIM)
  • Relocation Adjustment Program (RAC)
  • Personality Assessment Services (PAS)

Q: What are the benefits of having an integrated solution?

We believe that a one-stop provider who understands the needs of your company and the unique organizational culture that you have is important in partnering with you in addressing the impact of change wherever you are. Having been in the people management business, serving all major industries and established companies over the past 20 years, Human Dynamic is well-positioned to augment your strategies to help individuals, teams, and your organization at large.

Q: You offer many different kinds of services. What then is your core expertise?

Although there are a variety of services available, they all boil down to one business – people. The IPMS services augment each other to address contemporary issues that impact on your human capital as a result of globalization and change. Human Dynamic’s role is to partner with you in enhancing the effectiveness of your people, to bring about positive returns in your bottom-line.

UTILIZATION OF SERVICES

Q: Does Human Dynamic help companies to create awareness and encourage employees to use the program?

Certainly. For programs to be successful there must be active promotion and activities. Human Dynamic believes in partnership with the program’s stakeholders, and in proactive awareness-building of the program. Such initiatives are also helpful in normalizing help-seeking behavior amongst employees. Human Dynamic has the advantage of staying attuned to your cultural and organizational needs because of our direct presence in the major Asia Pacific cities. We create awareness through a variety of means and localize such medium to enhance the effectiveness of your strategies so that the program is not merely a remedial solution to various people issues, but a preventative measure as well.

Q: It is the individual’s responsibility to take care of their own health and mental wellness, so why should companies spend resources on programs like Work Life Coaching?

There is a very fine line between an employee’s personal and work life. Wherever and whatever the issue may be, employees that carry stress around will be affected at work. Unaddressed, it has the potential to negatively affect your company’s absenteeism and presenteeism rate, productivity, accident rate, etc. The World Health Organization, for example, in the World Health Report 2001 that, at any one time, 7.5% of a work force is likely to suffer from psycho-social health concerns (e.g. chronic depression, marital, parental, transitory issues). Furthermore up to 20% worker productivity loss can result if such psycho-social health concerns are left untreated (Journal of Mental Health Policy and Economics J. Mental Health Policy Econ. 2, 2000)

Q: Do people use such services? If they do, will HR and management know about it?

Yes, people do use such services. With effective partnership and proactive efforts, people benefit extensively from such services. Human Dynamic’s Work Life Coaching annual utilization report is available upon request. We also have other published research and information about utilization rates of such services around the world. Please contact us to find out more.When employees engage in the service, the management will NOT know who they are. Confidentiality is of utmost importance and without the written permission of the user, their information will not be disclosed. HR and the management will receive a report on a quarterly basis, indicating statistical information on number of users, profile of users etc.

The only exception where confidentiality is breached is when the user is deemed to be a threat to him/herself or others. Human Dynamic’s consultants are highly trained to manage such situations under professional guidelines and rigorous internal practice protocols.

RETURN OF INVESTMENT

Q: Can we measure the Return on Investment for implementing such programs?

There has been much documented evidence in the return on investments for companies who implement such programs. For instance, a survey conducted by Marsh & McLennon Company (1994) with 50 companies established that following the introduction of EAP, the absentee rate dropped by 21% and job accidents by 17% and a further 14% increase in productivity was reported. A McDonnell Douglas study demonstrated a savings of US$4 for every dollar invested in an EAP, and a decrease in absenteeism and tardiness. They identified a 60% reduction in turnover in the employee population following investment in EAP. Goetzel, Juday and Ozminskowski (1999) conducted a Meta analysis of 21 studies regarding ROI, in partnership with employers and their managed care providers. All the programs reported a positive ROI from US$1.49 to US$13 per dollar spent. The mental health program showed one of the highest ROI’s compared to the various programs reviewed (Goetzel, et al., 1999).

At Human Dynamic, we believe that every company might has a unique culture, and a different emphasis in what they want to measure. Our team of consultants and CRM personnel work actively with companies before, during and after implementation to measure the return on investment.

Q: What about crisis situations and pandemic preparations? Can Human Dynamic help in these areas?

Human Dynamic has extensive crisis management experience, partnering with our customers, to assist them pre-crisis, during and post crisis. Our direct presence in the region allows us to respond efficiently and provide crisis management support should the need arise. We also provide training to help prepare organizations and employees in the event of a crisis. Contact us for more information today.