诸如自然灾害和猝死的危机是无法预料的,会给企业及其管理带来巨大的风险,异常大的需求和压力。天力拥有协助企业处理重大事件的丰富经验,作为人员管理服务行业值得信赖的合作伙伴,我们深知管理层的准备与及时干预,对于保证平稳的风险管理和企业的恢复能力至关重要。
精神创伤、失去亲人、事故造成的个人损失、工作场所的个人影响、自杀、他杀。
由于自然灾害、恐怖袭击、工作场所人员/财产损失、工作中的暴力事件,直接或间接受到影响的工作人员。当危机爆发时,我们没有时间重新计划,而是要直接采取必要的行动。因此,提前了解我们为您提供的可选方案,对您应对危机有极大帮助! 当中包括:
我们为应对危机爆发的管理措施,提供一站式的解决建议。领导层和管理层经常发现自己不具备处理个人压力的能力,无法同时领导员工和管理组织文化。让领导者为业务风险和危机管理做好准备,也是为了:
对于领导者和危机团队成员,我们会给出以下的管理咨询和专业培训:
个人在危机中会直接地(暴露于应激源)或间接地(被动接受压力)受到影响。心理创伤或压力反应通常是即时的,但有时候需要经过一段时间才能表达出来。无论是这两种情况中的哪一种,都可以通过天力的危机介入获得支持,以减轻事件造成的不堪重负的情绪和生理压力。
在危机情况下,我们会通过提供即时的情感支持和管理支持来为组织提供帮助,方式如下:
为受影响的成员(团队、家人、目击者),提供1对1的现场/电话咨询,来解决他们的心理、情感以及财务问题。
2. 全天候的危机关怀热线:为受影响的员工提供即时情感支持通道t
全天候的危机关怀热线,通过提供训练有素的专业顾问的咨询服务,最大限度地减低受影响员工长达3个月的痛苦。
一次共同性的创伤和经历,会持续笼罩在遭受创伤人们的脑海中。有些人会选择向他们的朋友、家人或是专业人员倾诉,但也有一些人无法应付创伤对他们生活的延伸影响。我们对危机采取即时反应的态度,为了尽快解决危机对个人生活和职业生涯的影响, 我们会在危机发生后,尽快在客户的现场开展GCI会议。
您可以在GCI中了解到什么?
所提供的服务都会遵守专业保密原则,我们将秉持专业精神,为客户竭尽所能。
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Human Dynamic respects personal data about “person” (i.e. customer, individual client, supplier, staff, or other parties who have business transactions with Human Dynamic), and is committed to full implementation and compliance with the data protection principles and all relevant provisions of applicable local laws. In doing so, we will ensure that the staff of Human Dynamic involved in collecting, maintaining, and using personal data, comply with the strictest standards of security and confidentiality.
To facilitate the provision of our services, when a person registers with or contacts us by phone, email, or subscribes to any services provided on our website or other Human Dynamic platform, we ask for personal data.
On or before collecting personal data, the staff of Human Dynamic will generally inform the person:- (a) why it is collecting personal data; (b) the purposes for which this may be used; (c) whom it may be transferred to or referred to; and (d) their rights to ascertain whether Human Dynamic holds personal data on them.
The collected personal data will be used for Human Dynamic’s customer servicing, identifying characteristics of the person(s) requesting services, facilitating communication, scheduling appointments or training, assessing the client’s suitability and eligibility for the program, carrying out necessary research, statistical utilization analysis, marketing, sales activities, administrative, human resources management, other incidental activities and prescribed purposes as allowed by Human Dynamic and the law from time to time.
The client’s data may be used to enable Human Dynamic to understand and assist our clients in developing a suitable plan of action and generate statistics for research or analytical purposes. The statistics are meant to assist in business decisions and planning of services and solutions to our clients. Such data may be used under contractual activities with the customers for the above-mentioned purposes.
The personal data provided such as email addresses will be used for communication, and promotion of new programs and related services. However, the concerned person always has the right to provide express consent on the choice of receiving further marketing materials.
A person has the right to choose whether their personal data can be disclosed to a third party or used for a purpose that is against with the purpose for which it was originally collected.
Once Human Dynamic have obtained individual client’s data, it will be maintained securely in our client information management system. Only authorized staff, who has been properly trained, will be permitted to gain access to such personal data. The unauthorized access is prevented and tracked. We will also ensure compliance by our staff with the strictest standards of security and confidentiality over other person’s data.
Under the relevant laws or Human Dynamic’s policy, the concerned person has the right to request access to and correction of their personal data. Human Dynamic would carry out regular checks to ensure that the personal data we collect and process is accurate, complete and current. Should a person wish to access or correct their personal information held by Human Dynamic, they can send their inquiry or request to Data Protection Officer at privacy@humandynamic.com.
The personal data held by us will be kept confidential but we may provide such information to the following parties for the purposes mentioned above in USE OF PERSONAL DATA section.
Any person to whom we are are obliged to disclose under the requirements of any law or regulation binding on Human Dynamic Group including its subsidiaries or its branches.
Any other person under a duty of confidentiality to us including our group company which has undertaken to keep such information confidential; and
Any agent, contractor or third-party services providers who provides administrative, telecommunications, computer and other support services to us.
Human Dynamic will retain personal data for as long as it is necessary to fulfil the original or directly related purposes for which it was collected and to satisfy any applicable statutory or contractual requirements.
Human Dynamic’s Data Privacy Policy Statement may be updated from time to time at its discretion.
In the event of a data privacy-related complaint from an individual, Human Dynamic shall acknowledge receipt of the complaint within 24 hours, after which investigations will be conducted to determine the key issues. The findings shall be reported to Data Protection Officer of Human Dynamic to identify appropriate management process. All complaints are kept in written records and under the supervision of the of Human Dynamic.
General issues or enquiries should be addressed to Data Protection Officer of Human Dynamic Group at privacy@humandynamic.com. .
CONFLICT OF LOCAL LAWS
If there are any conflicts between this policy and local laws, the relevant part of this policy will be excluded and follow the appropriate local laws.