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Executives have the responsibility to lead and manage teams effectively through crisis, which is characterized by both complexity and change. They find creative ways to respond to the immediate needs by making quick decisions and allocating resources, which can take a toll on employees who shoulder the responsibility of execution. How the teams respond to and adapt to this change will determine the future of the organization. Hence, it is of utmost importance that leaders support the staff through these tumultuous times and encourage them to build a positive work environment while embracing change. In this special issue of Influencer, we bring to you strategies that leaders can adapt, to understand their employees’ needs better and strengthen teams, so that they can collectively get through crisis situations and come out resilient.
Each person has their own definition of loss and pain, and each person undergoes this journey in their own unique way. For some, loss and the sense of loss can feel like overarching and permanent, while for some it can come and go in fleeting moments. Covid-19 has taken away different things from different people, whether it is time, celebrations, childhood, togetherness, livelihood, stability, predictability or even life itself. Through these motions of coping with loss and making meaning of life, each one has lived a thousand lives and tried their best to grapple with the realities that have been thrown at them. In this special issue of Influencer, we acknowledge the gravity of loss that has affected our readers and express solidarity through this journey. We attempt to bring out how we can personally make meaning of loss and how to support one another while grieving.
Wellbeing is growing to becoming a necessity, a priority that one can no longer defer in the current times of ongoing uncertainty. People are at greater risk for burnout – both from a professional as well as personal standpoint due to the continuing impact of the Covid crisis. People have been pressing along for over a year in trying their best to be resilient, optimistic, and hopeful through this crisis and some may be finding it difficult to keep going – both for oneself and for others. The present issue helps steer discussion on this silent aspect of emotional fatigue and aims to re-energize the readers in taking another step forward to boost the wellbeing of themselves and of those under their care.
Paradigm shifts have been rapidly put into motion with respect to business strategy, client needs, achieving customer loyalty and leadership practices and staff engagement. While things have changed so fast and people have been on an overdrive mode, to survive and thrive in the midst of change, there is also a growing need for individuals to anchor themselves with self-compassion and self-care. Leaders are evolving to bring in greater authenticity, organizations are prioritizing purposed work culture and staff are looking at work that can nourish them during this pandemic. Slow living, conscious decision making, sustainable business models and mindful practices are gaining fresh momentum. The special issue addresses some of these points and how you can weave them into your leadership style and work culture.
The lockdowns were initiated across the globe as temporary stop gaps to build the public health systems, health care systems and protect the people from a widespread infection of the COVID-19. As weeks turned to months, work from home is growing to become more permanent than temporary. While it is defined and interpreted differently in different industries and countries, we can safely say that work-from-home for many has now become a new normal and homes are gradually being converted into home offices. While this has necessitated an adoption of healthy work-home boundaries at an individual level along with picking up necessary skills of virtual working, it has also brought up new issues which go beyond virtual practice. The present issue will address some of these, for which there is no existing blueprint, and often no existing policy to go back to as well. Let us read some of these emerging concerns and collaborate to find solutions.
The present crisis has necessitated that organizations craft business continuity plans and change management plans. One of the cornerstones of a successful plan is the craft of communication. It can impact not just how the message is received or accepted but also how the people decide to come together and believe in it or not. Successful communication is what sets a leader up for excellence, people up for purpose and business up for success. In the present issue, we will discuss some crucial conversations that leaders need to have amidst crisis and how to effectively steer change by focusing on effective communication.
We are coming to terms with the challenges thrown open by the pandemic and assimilating the lessons learnt towards bettering our tomorrow. Business demands and people management needs are pushing organizations to make leaders pass their toughest leadership test. What will ensure that businesses succeed is how we continue to take care of our people and integrate their realities with the business goals. The special issue of Influencer discusses some strategies for leaders to apply while re-opening their business and for people to consider while upgrading themselves to thrive in the post-Covid era.
Since the news of the outbreak of novel coronavirus (COVID-19) that was first reported from Wuhan, China, people from different parts of the world are coming together to support the scientific community to restrict its spread. While there have been health & travel advisories issued, little is being said about how businesses need to prepare themselves in the wake of this crisis. People are being locked down in their homes, travelers quarantined and there is an air of anxiety amongst the workforces. It is easy to resort to an SOP when crisis attacks and to resort to previous experience to stay successful. However, in this case, we have neither. Just as readiness is the key to detect, combat spread of the new coronavirus, preparedness and swift action is the key to support your people and business. This special issue of Influencer brings to your strategies that will help you steer the same and address some urgent business concerns you may have.
INTRODUCTION
Human Dynamic respects personal data about “person” (i.e. customer, individual client, supplier, staff, or other parties who have business transactions with Human Dynamic), and is committed to full implementation and compliance with the data protection principles and all relevant provisions of applicable local laws. In doing so, we will ensure that the staff of Human Dynamic involved in collecting, maintaining, and using personal data, comply with the strictest standards of security and confidentiality.
To facilitate the provision of our services, when a person registers with or contacts us by phone, email, or subscribes to any services provided on our website or other Human Dynamic platform, we ask for personal data.
USES OF PERSONAL DATA
On or before collecting personal data, the staff of Human Dynamic will generally inform the person:- (a) why it is collecting personal data; (b) the purposes for which this may be used; (c) whom it may be transferred to or referred to; and (d) their rights to ascertain whether Human Dynamic holds personal data on them.
The collected personal data will be used for Human Dynamic’s customer servicing, identifying characteristics of the person(s) requesting services, facilitating communication, scheduling appointments or training, assessing the client’s suitability and eligibility for the program, carrying out necessary research, statistical utilization analysis, marketing, sales activities, administrative, human resources management, other incidental activities and prescribed purposes as allowed by Human Dynamic and the law from time to time.
The client’s data may be used to enable Human Dynamic to understand and assist our clients in developing a suitable plan of action and generate statistics for research or analytical purposes. The statistics are meant to assist in business decisions and planning of services and solutions to our clients. Such data may be used under contractual activities with the customers for the above-mentioned purposes.
The personal data provided such as email addresses will be used for communication, and promotion of new programs and related services. However, the concerned person always has the right to provide express consent on the choice of receiving further marketing materials.
A person has the right to choose whether their personal data can be disclosed to a third party or used for a purpose that is against with the purpose for which it was originally collected.
DATA SECURITY
Once Human Dynamic have obtained individual client’s data, it will be maintained securely in our client information management system. Only authorized staff, who has been properly trained, will be permitted to gain access to such personal data. The unauthorized access is prevented and tracked. We will also ensure compliance by our staff with the strictest standards of security and confidentiality over other person’s data.
RIGHT OF ACCESS AND CORRECTION
Under the relevant laws or Human Dynamic’s policy, the concerned person has the right to request access to and correction of their personal data. Human Dynamic would carry out regular checks to ensure that the personal data we collect and process is accurate, complete and current. Should a person wish to access or correct their personal information held by Human Dynamic, they can send their inquiry or request to Data Protection Officer at privacy@humandynamic.com.
DATA DISCLOSURE
The personal data held by us will be kept confidential but we may provide such information to the following parties for the purposes mentioned above in USE OF PERSONAL DATA section.
Any person to whom we are are obliged to disclose under the requirements of any law or regulation binding on Human Dynamic Group including its subsidiaries or its branches.
Any other person under a duty of confidentiality to us including our group company which has undertaken to keep such information confidential; and
Any agent, contractor or third-party services providers who provides administrative, telecommunications, computer and other support services to us.
RETENTION OF PERSONAL DATA
Human Dynamic will retain personal data for as long as it is necessary to fulfil the original or directly related purposes for which it was collected and to satisfy any applicable statutory or contractual requirements.
CHANGES TO THIS STATEMENT
Human Dynamic’s Data Privacy Policy Statement may be updated from time to time at its discretion.
COMPLAINTS
In the event of a data privacy-related complaint from an individual, Human Dynamic shall acknowledge receipt of the complaint within 24 hours, after which investigations will be conducted to determine the key issues. The findings shall be reported to Data Protection Officer of Human Dynamic to identify appropriate management process. All complaints are kept in written records and under the supervision of the of Human Dynamic.
DATA PROTECTION ISSUES / ENQUIRES
General issues or enquiries should be addressed to Data Protection Officer of Human Dynamic Group at privacy@humandynamic.com. .
CONFLICT OF LOCAL LAWS
If there are any conflicts between this policy and local laws, the relevant part of this policy will be excluded and follow the appropriate local laws.
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I give my permission for Human Dynamic to send me emails, gather my personal information, and utilize that data for service provision, marketing, and research objectives. I acknowledge my rights and the intended use of my data as outlined in Human Dynamic’s Data Privacy Policy. I am aware that I can withdraw this consent at any moment.
Human Dynamic’s Data Privacy Policy Statement
Human Dynamic Asia Pacific Ltd (HDAP) is committed to full implementation and compliance with the Privacy and Personal Data Protection Policies across Asia Pacific regions in handling your personal data which will be treated in strict confidence. The data collected in this application form will be kept in Human Dynamic’s secured databases and may be shared with appropriate parties and personnel of HDAP for the purposes of service provision, marketing & research objectives, and feedback collection. HDAP will not disclose your personal information to any external parties unless your consent has been obtained or it is required to do so by law.
We will retain your Personal Data for only as long as necessary to serve the purposes set out in this Privacy Policy and Personal Information Collection Statement in compliance with all statutory and regulatory requirements in our Asia Pacific regions, for no longer than 2 years from the moment of latest consent obtained through registration or using the service concerning the retention of Personal Data. We will take reasonable steps to destroy or permanently anonymize Personal Data if it is no longer needed for such purposes.
If you have any questions regarding this policy, please contact us through email at ppsq@humandynamic.com.
McKinsey & Company. (2019, October 7). Organizations do not change. People change!
Retrieved from: Organizations do not change. People change! (mckinsey.com)