Crisis communication and crisis management are important practices in any organization, which helps mitigate the impact of unexpected events. Understanding these concepts can help businesses and institutions prepare for unforeseen situations and ensure their survival through challenging times. In this article, we will explain the definitions, roles, and key elements of crisis communication and crisis […]
INTRODUCTION
Human Dynamic respects personal data about “person” (i.e. customer, individual client, supplier, staff, or other parties who have business transactions with Human Dynamic), and is committed to full implementation and compliance with the data protection principles and all relevant provisions of applicable local laws. In doing so, we will ensure that the staff of Human Dynamic involved in collecting, maintaining, and using personal data, comply with the strictest standards of security and confidentiality.
To facilitate the provision of our services, when a person registers with or contacts us by phone, email, or subscribes to any services provided on our website or other Human Dynamic platform, we ask for personal data.
USES OF PERSONAL DATA
On or before collecting personal data, the staff of Human Dynamic will generally inform the person:- (a) why it is collecting personal data; (b) the purposes for which this may be used; (c) whom it may be transferred to or referred to; and (d) their rights to ascertain whether Human Dynamic holds personal data on them.
The collected personal data will be used for Human Dynamic’s customer servicing, identifying characteristics of the person(s) requesting services, facilitating communication, scheduling appointments or training, assessing the client’s suitability and eligibility for the program, carrying out necessary research, statistical utilization analysis, marketing, sales activities, administrative, human resources management, other incidental activities and prescribed purposes as allowed by Human Dynamic and the law from time to time.
The client’s data may be used to enable Human Dynamic to understand and assist our clients in developing a suitable plan of action and generate statistics for research or analytical purposes. The statistics are meant to assist in business decisions and planning of services and solutions to our clients. Such data may be used under contractual activities with the customers for the above-mentioned purposes.
The personal data provided such as email addresses will be used for communication, and promotion of new programs and related services. However, the concerned person always has the right to provide express consent on the choice of receiving further marketing materials.
A person has the right to choose whether their personal data can be disclosed to a third party or used for a purpose that is against with the purpose for which it was originally collected.
DATA SECURITY
Once Human Dynamic have obtained individual client’s data, it will be maintained securely in our client information management system. Only authorized staff, who has been properly trained, will be permitted to gain access to such personal data. The unauthorized access is prevented and tracked. We will also ensure compliance by our staff with the strictest standards of security and confidentiality over other person’s data.
RIGHT OF ACCESS AND CORRECTION
Under the relevant laws or Human Dynamic’s policy, the concerned person has the right to request access to and correction of their personal data. Human Dynamic would carry out regular checks to ensure that the personal data we collect and process is accurate, complete and current. Should a person wish to access or correct their personal information held by Human Dynamic, they can send their inquiry or request to Data Protection Officer at privacy@humandynamic.com.
DATA DISCLOSURE
The personal data held by us will be kept confidential but we may provide such information to the following parties for the purposes mentioned above in USE OF PERSONAL DATA section.
Any person to whom we are are obliged to disclose under the requirements of any law or regulation binding on Human Dynamic Group including its subsidiaries or its branches.
Any other person under a duty of confidentiality to us including our group company which has undertaken to keep such information confidential; and
Any agent, contractor or third-party services providers who provides administrative, telecommunications, computer and other support services to us.
RETENTION OF PERSONAL DATA
Human Dynamic will retain personal data for as long as it is necessary to fulfil the original or directly related purposes for which it was collected and to satisfy any applicable statutory or contractual requirements.
CHANGES TO THIS STATEMENT
Human Dynamic’s Data Privacy Policy Statement may be updated from time to time at its discretion.
COMPLAINTS
In the event of a data privacy-related complaint from an individual, Human Dynamic shall acknowledge receipt of the complaint within 24 hours, after which investigations will be conducted to determine the key issues. The findings shall be reported to Data Protection Officer of Human Dynamic to identify appropriate management process. All complaints are kept in written records and under the supervision of the of Human Dynamic.
DATA PROTECTION ISSUES / ENQUIRES
General issues or enquiries should be addressed to Data Protection Officer of Human Dynamic Group at privacy@humandynamic.com. .
CONFLICT OF LOCAL LAWS
If there are any conflicts between this policy and local laws, the relevant part of this policy will be excluded and follow the appropriate local laws.
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I give my permission for Human Dynamic to send me emails, gather my personal information, and utilize that data for service provision, marketing, and research objectives. I acknowledge my rights and the intended use of my data as outlined in Human Dynamic’s Data Privacy Policy. I am aware that I can withdraw this consent at any moment.
Human Dynamic’s Data Privacy Policy Statement
Human Dynamic Asia Pacific Ltd (HDAP) is committed to full implementation and compliance with the Privacy and Personal Data Protection Policies across Asia Pacific regions in handling your personal data which will be treated in strict confidence. The data collected in this application form will be kept in Human Dynamic’s secured databases and may be shared with appropriate parties and personnel of HDAP for the purposes of service provision, marketing & research objectives, and feedback collection. HDAP will not disclose your personal information to any external parties unless your consent has been obtained or it is required to do so by law.
We will retain your Personal Data for only as long as necessary to serve the purposes set out in this Privacy Policy and Personal Information Collection Statement in compliance with all statutory and regulatory requirements in our Asia Pacific regions, for no longer than 2 years from the moment of latest consent obtained through registration or using the service concerning the retention of Personal Data. We will take reasonable steps to destroy or permanently anonymize Personal Data if it is no longer needed for such purposes.
If you have any questions regarding this policy, please contact us through email at ppsq@humandynamic.com.
McKinsey & Company. (2019, October 7). Organizations do not change. People change!
Retrieved from: Organizations do not change. People change! (mckinsey.com)
